Questions before you order
What is the smallest order you take?
Twelve guests for most per-person menus. If an item has a different minimum, it says so on the menu and in the order window.
When do I need to order by?
The day before. Online orders open from tomorrow onward and we deliver every day, 6 AM – 6 PM. Weddings, galas and big events need more notice, so get in touch early.
What payment do you take?
Online orders are paid through Square with any major card, Apple Pay or Google Pay. Regular corporate clients can set up invoicing with our sales team.
Can you work around allergies and diets?
Look for the vegetarian, vegan and gluten-free labels on each menu, then list any allergies in the notes box at checkout and the kitchen will plan around them.
Where do you deliver?
Anywhere in Manhattan, from our kitchen at 1649 3rd Avenue on the Upper East Side. Planning something in Brooklyn, Queens or beyond? Ask, and we will check the date.
What is added on top of the menu prices?
Two charges, each worked out on the food total: a 10% delivery fee and a 10% administrative fee. NYC sales tax is added too, and you will see all of it before paying. Tipping the drivers is optional.
Do you offer individually packed meals?
Yes. The Simple, CEO and Deluxe boxed lunches are packed per person, which suits trainings and hybrid meetings.
Do you cater weddings and private parties?
We do. Alongside office catering, Epic handles weddings, galas, birthdays and themed parties at venues across the city. Tell us about yours and we will draft a menu.
Something changed after I ordered. What now?
Call 212-767-9002 or email sales@nycepiccatering.com with your EP order number as soon as you know. We confirm every change in writing.
Does Epic invoice companies or accept tax-exempt orders?
Both, once your company account is approved. Reach out before you order, and email the exempt certificate if your organization has one.
Something else? Call 212-767-9002 or send us a message.